We are always listening to your feedback and striving to improve our services to better meet your needs. Recently, many of you have voiced concerns about the challenges with our current booking system. We’ve heard you loud and clear, and we’re excited to announce a game-changing solution: our new partnership with Pebble, a cutting-edge booking system designed to transform the way you manage your childcare bookings.
Why Pebble?
Pebble is not just any booking system. It’s been featured by Sky News, the Daily Mail, and The Guardian for its excellence in customer feedback and its forward-thinking potential. Here’s why we chose Pebble for our childcare services in Manchester:
| Pros | Cons |
| * Voucher Process: Instantly reconciles voucher payments, eliminating waiting time. This new system automatically processes vouchers, ensuring that payments are handled quickly and efficiently. This means no more waiting around for payment confirmations, allowing you to focus on what matters most. | * Cancellation: One current limitation of our new system is that you cannot cancel your bookings directly. If you need to cancel a booking, please contact our customer service team. We understand this may be inconvenient, but our support team is always ready to assist you with any changes. |
| * User-Friendly: Easy to navigate with a clearer visual setup. This intuitive platform is designed with simplicity in mind, ensuring you can quickly find what you need, manage your bookings effortlessly, and enjoy a hassle-free experience from start to finish. | * No Recurring Payments with Vouchers: Recurring payments cannot be set up with childcare vouchers. You’ll need to log in every half-term or term to book sessions. However, recurring payments can be set up with a credit card for added convenience. |
| * Human Help: Pebble provides live chat and email support from a dedicated team ready to assist you and ensure a seamless experience. Their friendly support team is available to answer any questions, resolve issues promptly, and guide you through every step of your booking journey. | |
| * Guest Checkout: Don’t have time to create an account? No need. We understand that time is precious, so there is an option for a guest checkout that allows you to book services quickly and easily without the need to set up an account, perfect for those last-minute arrangements. | |
| * Flexible Payments: Pay in instalments with Klarna. Enjoy the convenience of spreading your payments over time without any stress. Klarna allows you to manage your budget more effectively while ensuring your child gets the best care and activities without delay. | |
| * Session Photos: View photos of sessions to know exactly what you’re booking. This platform provides detailed visual insights into each session, helping you make informed decisions by seeing exactly what activities and environments are offered, ensuring the best fit for your child’s interests and needs. | |
| * Automatic Waitlist: The new system automatically uploads your bookings to an online waitlist if a slot isn’t immediately available. This ensures you are in line for the next available opening, making the process seamless and hassle-free. You’ll be notified as soon as a spot opens up, so you don’t have to constantly check for availability. | |
| Reminder Emails: Never miss a session again! You will receive a reminder email the day before each booked session, helping you stay organised and on top of your schedule. |
We believe in full transparency. By sharing the cons as well as the pros, we aim to provide you with all the information you need to make the best decisions for your childcare needs. Pebble is a relatively new company in the market, offering the advantage of forward-thinking innovation. They are dedicated to continuous improvement and tailoring their solutions to seamlessly integrate with our company, ensuring an effortless and personalised experience for everyone.
A Seamless Transition
This summer, we will pilot Pebble at one of our new settings, gathering feedback to ensure everything runs smoothly. By September, all our settings will transition to this innovative system. Our goal is to make your experience as effortless and satisfying as possible, ensuring you make positive ‘Memories to last a Lifetime’, from start to finish!
*September bookings will be available on our current system as usual this half-term.*
Join Us on This Journey
We’re committed to providing you with the flexibility, peace of mind, and support you deserve. Stay tuned for more updates and get ready to experience a whole new level of childcare booking convenience- it’s the cherry on top of our quality childcare service.
Thank you for being a part of our community and trusting us with your childcare needs.
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